Christmas is coming - so soon

Last Order Day for Christmas Delivery: 10th of December

Shipping

We offer free worldwide shipping.

All orders are processed within 1 to 3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped. All of our jewelry is handmade and made to order which means that production time typically takes 1 to 4 weeks.

Juwels & Co. Inc. is not liable for theft or damage during shipping or upon delivery. Juwels & Co. Inc. is not responsible for incorrect shipping addresses or addresses where delivery results in a package remaining in an insecure environment. Juwels & Co. Inc. will not refund or replace lost or stolen jewelry.

When your order has shipped, you will receive an email notification from us which will include a tracking number that you can use to check the status of your shipment. Please allow 24 hours for the tracking information to become available.

If you haven’t received your order within 6 days of receiving your shipping confirmation email, please contact us at hello@juwels.co with your name and order number, and we will look into it for you.

We do not ship to P.O. Boxes. A secure delivery of your product is our highest property. Therefore all of our shipments require an adult signature.

Returns & Exchanges

Custom Engagement Rings

We don’t accept returns on custom engagement rings and gift cards, however, if you’d like to make changes to your custom ring, let us know and we’ll do our best to help.

All other collections

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused.

To start a return, please contact us at hello@juwels.co with your order number.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not the United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at hello@juwels.co.

Please note that engraved jewelry is considered personalized and cannot be returned or exchanged. We recommend that you carefully review your engraving instructions before submitting your order.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like custom products such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, gift cards, engraved and monogrammed products, or custom designs.

The fastest way to exchange an item is to return your original purchase for a full refund, then make a new purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn and unused.

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@juwels.co.

International Shipping

Please note that you may be liable for duties and taxes on your order when it arrives. These charges are not included in the shipping cost and will be due to the shipping carrier upon delivery.

The amount of duties and taxes you may be charged will vary depending on the value of your order and the type of goods you are shipping. You can find more information about duties and taxes on the website following website:

Austria:Austria Custom Authority

Germany: German Customs Authority

United Kingdom: UK Custom Authority

Shipping from the United States to Europe and the United Kingdom typically takes approximately 2-5 days, contingent upon the courier service chosen. At our company, we primarily collaborate with renowned couriers such as UPS, DHL, and FedEx. These reputable shipping providers ensure efficient and reliable delivery of packages, allowing you to receive your shipments promptly. Depending on the specific destination and shipping preferences, you can expect your items to arrive within this estimated time frame, ensuring a seamless and timely international shipping experience.

We understand the importance of customer satisfaction and strive to provide a seamless shopping experience. To that end, we offer international returns, provided they align with our return policy. If you have any concerns or need to initiate a return from outside the United States, please contact us via email at info@juwels.co.

Buy Now, Pay Later

Buy now, pay later (BNPL) is a payment option that allows you to purchase items now and pay for them later, usually within a set period of time.

On Juwels&Co you we offer two options: Klarna and Shopify Payments.

Allows you to purchase items they cannot afford upfront.

Can help to improve credit scores.

Can be a more convenient payment option than traditional financing.

  1. You select BNPL as your payment option at checkout (Klarna or Shopify payment)
  2. You get redirected to the BNPL provider's website to complete the checkout process.
  3. The BNPL provider will approve or deny your request for credit.
  4. When you are approved, you will be able to complete your purchase and pay for it later.
  5. You will typically be required to make a down payment and then pay the remaining balance in installments over a set period of time.

Lifetime Warranty - Engagment Rings & Wedding Bands

As long as our ring maintenance requirements are met, we offer a lifetime warranty as a result of our commitment to high standards of all of our engagement rings. We manufacture all of our bridal jewelry by hand, so they are of the highest quality.

With proper maintenance, our products are guaranteed to last a lifetime. When wearing our products please do so with respect to the pieces. Consider the fragility of the jewelry at all times. Additionally, it is important to maintain your jewelry responsibly to prevent scratches, discolorations, dents, fractures, and other signs of wear.

To be eligible for our lifetime warranty, we require each ring to receive proper, once-yearly ring maintenance by sending your ring to us for a check-up. During maintenance, your jewel will be polished and cleaned and we will check all of the features of the ring to make sure everything is in peak condition. We will send you an automatic email notification to remind you when it's time for your regular jewelry maintenance. As long as you fulfill our once-yearly maintenance requirement, we will maintain a lifetime warranty for your ring.

Our lifetime guarantee does not cover any damage due to improper handling or care. Our lifetime guarantee does cover manufacturing defects and damages caused by manufacturing defects. 

Upon return of your damaged ring, our team of professionals will assess the specific damage to determine whether your ring broke due to manufacturing defects or improper handling and care. A lost or loose stone will be handled by our gemstone expert to determine the cause. A stone is usually set with small prongs which can bend, show signs of wear, and can lead to a stone falling out. To prevent something like this from happening in the first place, we require all rings to be sent in for routine, yearly ring maintenance. At that time, we will clean and polish your jewel as well as inspect all of the prongs for signs of wear and damage. See “Ring maintenance requirements” above for more information.

If you have any questions about our lifetime warranty, please do not hesitate to contact us at hello@juwels.co. We are more than happy to answer your questions!

Our lifetime warranty does not apply to: 

Repairs performed by another goldsmith and/or jeweler other than Juwels & Co.

Heavily damaged jewelry (causing gemstones to fall out, for instance)

Fractures, discoloration, scratches, dents, and other signs of improper care

Scratches, dents, stretched chains, bent bands, or cracked stones. Pieces that have been resized, lost, or stolen are not covered by our warranty

Warranty - Fine Jewelry

At Juwels & Co, we stand behind the quality of our products and offer a two-year warranty on all collection items against manufacturing defects on fine jewelry purchases. We are committed to providing our customers with the highest quality products and take pride in our craftsmanship. Our warranty ensures that your purchase will last for years to come, and we will repair or replace any item that has been damaged due to a manufacturing defect. So rest assured that your purchase is of the highest quality and is built to last.

All our jewelry accept Engagment and Wedding Bands. So for example our full Love Collection and Toi et Moi Collection as well as our Essential Collection.

we guarantee the quality of our products with a two-year warranty on fine jewelry purchases. We are dedicated to providing our customers with the highest quality craftsmanship, ensuring that your purchase will last for years. We will repair or replace any item damaged due to a manufacturing defect.

Lab-Grown Diamonds

Yes! Lab-grown diamonds are real diamonds. Mined diamonds are also real diamonds but are produced unethically and unsustainably. Lab-grown diamonds are real, ethically-sourced, conflict-free, and sustainable. 

As the name already suggests, lab-grown diamonds are grown in a laboratory. Thanks to modern technology, humanity is able to produce lab-grown diamonds in the exact same way as mined diamonds: with pressure, heat and lots of carbon.

So much and so little. The stones don't differ – they are chemically, physically, and optically identical. But, the environmental savings of lab-grown diamonds are huge. Mined diamonds require 125 pounds of carbon to create 1 carat. Lab-grown diamonds only require 6 pounds. In total, air emissions for a single carat of mined diamond are 1.5 billion times higher than those of a lab-grown one.

The two most common ways of growing lab-diamonds are: CVD (Chemical Vapor Deposition) process and HTHP (high temperature, high pressure).

For the CVD process, diamonds are started from a "seed", which gets placed in a chamber filled with carbon-rich gas. By bonding with the "seed" at high temperatures, the gas forms diamonds atom by atom. HTHP is similar to CVD, with slight differences in method, but it produces diamonds of high fidelity and purity.

Yes, absolutely. Because they are real, pure diamonds with the same chemical and physical properties of mined diamonds.

It varies, but generally, a lab-grown diamond is about 30% less than a mined diamond. Simply because fewer people are involved in managing, shipping, producing, etc. a lab diamond. So the advantage of a lab-grown diamond is price and sustainability. Two extremely important areas that we can cover with just one choice.

Yes, for all our diamonds that are bigger than 0.5 carat. All of our diamonds are certified by GIA (Gemological Institute of America) and IGI (International Gemological Institute). Both are well-known organizations that accurately assess a diamond's cut, color, clarity, and carat weight according to strict international standards.

Mined diamonds require 125 pounds of carbon to create 1 carat. Lab-grown diamonds only require 6 pounds. In total, air emissions for a single carat of mined diamond are 1.5 billion times higher than those of a lab-grown one. In addition to being more environmentally friendly, lab-grown diamonds are also more ethical. They are made by people in a lab, without harming humans, re-transferring whole communities, or supporting wars.

Diamonds last more than one lifetime. With the same chemical composition, crystal structure, and physical properties of a mined diamond, lab-grown diamonds also last forever.

An uncut diamond, whether it was created in a lab or mined, consists of pure carbon in a clear and colorless crystal form. 

In terms of composition and visual characteristics, Moissanite is quite different from a real diamond, which is what makes it referred to as a diamond simulant. There is a significant difference between the two gems in terms of durability, brilliance, and color. 

A cubic zirconia gemstone is a colorless synthetic gemstone made from zirconium dioxide in its cubic crystal form. The cubic zirconia stone is a very inexpensive, synthetic option for jewelry. Unlike diamonds or colored gemstones, cubic zirconia won't hold up well over time.

Carbon-negative diamonds are made in a laboratory like all other lab-grown diamonds. The difference is that our diamonds, thanks to modern technology, grow from carbon dioxide from the atmosphere, not from fossil fuels that are mined from the earth. With this, award-winning technology, we are able to create diamonds for you and offset your carbon footprint.

Engraving

Yes, we offer engraving services for a variety of jewelry items. We can engrave initials, names, dates, and even short messages and symbols. The message needs to be less than 12 characters.

The cost, no matter the item or engraved characters, costs $45

Please note that engraved jewelry is considered personalized and cannot be returned or exchanged. We recommend that you carefully review your engraving instructions before submitting your order.

If you make a mistake on your engraving instructions, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee that we will be able to change the engraving once it has been completed.

Jewelry Care

You can clean your jewelry at home. With a soft toothbrush, warm, soapy (mild) water, and a soft lint-free cloth. Softly brush the jewelry with the toothbrush while dipping it into soapy water once in a while, then use a lint clean cloth to try the jewelry.

Be aware that some jewelry stores offer ultrasonic or steam cleaning. Those machines can shake stones loose from their mounting or harm the filling of some fracture-filled stones. We offer a complimentary cleaning once a year. Therefore we advise you to connect with us to schedule the cleaning ahead of time. 

When wearing our products please do so with respect to the pieces. Consider the fragility of the jewelry at all times. We recommend removing your jewelry before activities could harm the jewelry. Chlorine bleach can pit gold alloys. We advise taking off your jewelry before pool time.

We recommend cleaning colored stones with a soft, clean makeup brush, and warm and soapy water. Ideally, you use a bowl, fill it with warm water, soap and clean the jewelry gently then lay it on a towel to dry.

Gold

We offer 14K and 18K recycled gold for all of our jewelry.

The carat indicates the gold content of the piece of jewellery and is often given in percentages.  18 carats, for example, correspond to 750 parts. 

The number 750 stands for the fineness of a gold alloy, i.e. out of 1000 parts, 750 are pure fine gold and the remaining parts vary depending on the desired colour shade.

The smaller the fineness number (750, 585 etc.), the less gold is effectively contained in the alloy. In Switzerland, the Precious Metals Control specifies which alloys are permissible and how a piece of jewellery must be marked (stamped).

24 carat gold

999 gold = 99.9 % fine gold (too soft for jewellery)

22 carat gold

916 gold = 91.6 % fine gold (too soft for jewellery)

18 carat gold

750 gold = 75 % fine gold and 25 % silver/copper

14 carat gold

585 gold = 58.5 % fine gold and 41.5 % silver/copper

9 carat gold

375 gold = 37.5 % fine gold and 62.5 % silver/copper/zinc/tin

14K gold jewelry is popular for everyday wear due to its durability, however over time it can wear off as gold is naturally soft. This can be prevented by regular cleaning and polishing to keep the jewelry looking its best. Additionally, taking off the jewelry when showering, exercising, and engaging in other activities can help to keep it looking new longer.

Recycled gold is a sustainable option for gold jewelry that is becoming increasingly popular. It is made from gold that has been melted down from existing jewelry and reused in new pieces. This reduces the amount of gold that needs to be mined, which is a more environmentally friendly option than mining for new gold. Recycled gold is of the same quality as new gold and is often more affordable than new gold. It is also a great way to give old jewelry a new life and make something beautiful out of something that would otherwise be discarded.