We offer free worldwide shipping. All orders are processed within 1 to 3 business days after you receive your order confirmation email. You will receive another notification when your order has shipped. Because each piece is handmade and made to order, production time typically takes 1 to 4 weeks.

Juwels & Co. Inc. is not liable for theft or damage during shipping or upon delivery, and we are not responsible for incorrect shipping addresses or for packages left in an insecure environment. We do not refund or replace lost or stolen jewelry

When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check the status of your shipment. Please allow 24 hours for the tracking information to become available. If you haven’t received your order within 6 days of receiving your shipping confirmation email, please contact us at hello@juwels.co with your name and order number, and we will look into it for you

We do not ship to P.O. boxes. A secure delivery of your product is our highest priority. Therefore, all shipments require an adult signature.

Please note that you may be liable for duties and taxes on your order when it arrives. These charges are not included in the shipping cost and will be due to the shipping carrier upon delivery. The amount of duties and taxes you may be charged will vary depending on the value of your order and the type of goods you are shipping. You can find more information about duties and taxes on the following websites juwels.co (e.g., Austrian, German and UK customs authorities).

Shipping from the United States to Europe and the United Kingdom typically takes approximately 2 to 5 days, depending on the courier service chosen. We primarily collaborate with renowned couriers such as UPS, DHL and FedEx. These reputable providers ensure efficient and reliable delivery, allowing you to receive your shipments promptly

We understand the importance of customer satisfaction and strive to provide a seamless shopping experience. That said, we do not offer returns on orders shipped outside the U.S. If you have any concerns or questions, please contact us via email at hello@juwels.co

Custom & Personalized Jewelry: We don’t accept returns on custom or personalized (engraved) jewelry and gift cards; however, if you’d like to make changes to your custom jewelry, let us know and we’ll do our best to help

All other collections: We have a 14‑day return policy for the U.S., which means you have 14 days after receiving your item to request a return. To be eligible, your item must be in the same condition in which you received it, unworn and unused. To start a return, please contact us at hello@juwels.co with your order number. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once we receive the item in its original condition, we will issue a full refund to the credit card on file. You can always contact us for any return questions at hello@juwels.co

Outside of the U.S.: Please note that items sold outside the U.S. are not eligible for returns

Engraved jewelry is considered personalized and cannot be returned or exchanged. We recommend that you carefully review your engraving instructions before submitting your order.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Certain items—such as custom products, special orders or personalized items—cannot be returned. We also cannot accept returns on sale items, gift cards, engraved and monogrammed products, or custom designs

The fastest way to exchange an item is to return your original purchase for a full refund and then place a new order for the desired item

European Union 14 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn and unused.

We will notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at hello@juwels.co

At Juwels & Co., we stand behind the quality of our products and offer a two‑year warranty against manufacturing defects on all collection items. We take pride in our craftsmanship and are committed to providing our customers with the highest quality products.

Collection items include all of our jewelry except engagement and wedding bands. For example, the Love Collection, the Toi et Moi Collection and our Essential Collection are covered.

We guarantee the quality of our products with a two‑year warranty on custom fine‑jewelry purchases. We will repair or replace any item damaged due to a manufacturing defect.

Yes! Lab‑grown diamonds are real diamonds. Mined diamonds are also real, but they are often produced unethically and unsustainably. Lab‑grown diamonds are real, ethically sourced, conflict‑free and sustainable

The stones do not differ; they are chemically, physically and optically identical. The environmental savings of lab‑grown diamonds, however, are significant. Mined diamonds require 125 pounds of carbon to create one carat, while lab‑grown diamonds require only 6 pounds. Air emissions for a single carat of mined diamond are 1.5 billion times higher than those of a lab‑grown diamond

The two most common ways of growing lab‑grown diamonds are the CVD (Chemical Vapor Deposition) process and the HPHT (High Pressure, High Temperature) process. For the CVD process, diamonds start from a “seed” placed in a chamber filled with carbon‑rich gas; under high temperatures, the gas bonds with the seed atom by atom. HPHT is similar to CVD, with slight differences in method, but it produces diamonds of high fidelity and purity

Yes, absolutely. They are real, pure diamonds with the same chemical and physical properties as mined diamonds.

It varies, but generally a lab‑grown diamond is about 30 % less expensive than a mined diamond. Fewer people are involved in managing, shipping and producing a lab‑grown diamond, so the advantages are price and sustainability.

Yes. All of our diamonds larger than 0.75  carat are certified by the Gemological Institute of America (GIA) and the International Gemological Institute (IGI)

Mined diamonds require 125 pounds of carbon to create one carat, whereas lab‑grown diamonds require only 6 pounds. Air emissions for a single carat of mined diamond are 1.5 billion times higher than those of a lab‑grown diamond. In addition to being more environmentally friendly, lab‑grown diamonds are more ethical because they are made in a lab without harming humans or displacing communities.

Diamonds last more than one lifetime. With the same chemical composition, crystal structure and physical properties as a mined diamond, a lab‑grown diamond also lasts forever.

An uncut diamond—whether created in a lab or mined—consists of pure carbon in a clear and colorless crystal form. Moissanite is quite different from a real diamond; it is considered a diamond simulant and differs significantly in durability, brilliance and color. Cubic zirconia is an inexpensive, synthetic gemstone made from zirconium dioxide. Unlike diamonds or colored gemstones, cubic zirconia will not hold up well over time

For our Toi et Moi Birthstone Collection, we use a mix of natural and lab‑created gemstones. Many of our stones—such as peridot, garnet and London blue topaz—are naturally sourced, while others like emerald, ruby and pink sapphire are lab‑created. We made this decision to balance beauty, quality and price while ensuring accessibility for everyone. However, if you prefer a ring with all‑natural gemstones, we can accommodate that; just keep in mind that the cost will be higher because natural gemstones are more expensive. If you’re interested in customizing your piece with all‑natural stones, feel free to reach out—we’d love to create something special for you!

For our Toi et Moi Birthstone Collection, here’s a breakdown of which stones are natural and which are lab‑created:

• Natural genuine stones: garnet, morganite, amethyst, aquamarine, white topaz, moonstone, peridot, citrine, London blue topaz and onyx.
  
• Lab‑created stones: emerald, ruby and sapphire.

Natural gemstones are minerals formed over millions of years through natural geological processes. They are mined from the earth and are valued for their rarity and unique characteristics. Lab‑created gemstones (also known as lab‑grown or man‑made gemstones) are produced in controlled laboratory environments that replicate the conditions under which gemstones form. Chemically and physically, they are identical to their natural counterparts but are typically more affordable due to their availability.

Yes, we offer engraving services for a variety of jewelry items. We can engrave initials, names, dates and even short messages and symbols. The message needs to be fewer than 12 characters.

The cost is $45, regardless of the item or the number of engraved characters.

Engraved jewelry is considered personalized and cannot be returned or exchanged. We recommend that you carefully review your engraving instructions before submitting your order.

If you make a mistake in your engraving instructions, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee that we will be able to change the engraving once it has been completed.

The cost, no matter the item or engraved characters, costs $45

Please note that engraved jewelry is considered personalized and cannot be returned or exchanged. We recommend that you carefully review your engraving instructions before submitting your order.

If you make a mistake on your engraving instructions, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee that we will be able to change the engraving once it has been completed.

Yes. We offer one complimentary resizing within six weeks of receiving your ring. We can adjust ring sizes by approximately a quarter to three‑quarters of a size. Anything beyond this range requires creating a new ring to preserve the integrity of the design. For size changes of one full size or more, we’ll need to craft a new ring. Please reach out to us so we can guide you through the options.

We can adjust ring sizes between 0.25 and 0.75 of a size. Anything beyond this range requires creating a new ring to preserve the integrity of the design.

For size changes of 1 full size or more, we’ll need to craft a new ring. Please reach out to us so we can guide you through the options. Email us: hello@juwels.co

Yes! We’re happy to offer professional cleaning and care for all Juwels & Co. customers through our Jewelry Refresh Service. Our expert team will professionally clean, inspect and polish your piece so it looks as radiant as the day you received it. We check for loose stones, refresh the shine and ensure your jewelry is in excellent condition. We recommend professional cleaning once or twice a year, depending on how often you wear your piece. Regular cleaning helps maintain brilliance and longevity. Jewelry Refresh Service.

Our expert team will professionally clean, inspect, and polish your piece so it looks as radiant as the day you received it. We check for loose stones, refresh the shine, and ensure your jewelry is in excellent condition.

We recommend professional cleaning once or twice a year, depending on how often you wear your piece. Regular cleaning helps maintain brilliance and longevity.

Use a soft toothbrush, warm, mild soapy water and a soft lint‑free cloth. Gently brush the jewelry with the toothbrush while dipping it into the soapy water occasionally, then use a lint‑free cloth to dry the jewelry. Be aware that some jewelry stores offer ultrasonic or steam cleaning; those machines can shake stones loose from their mounting or harm the filling of fracture‑filled stones. We offer a complimentary cleaning once a year, so we advise you to connect with us to schedule the cleaning ahead of time.

When wearing our products, please do so with respect for the pieces. Consider the fragility of the jewelry at all times. We recommend removing your jewelry before activities that could harm it. Chlorine bleach can pit gold alloys. We advise taking off your jewelry before pool time.

Most gemstones benefit from a soak in warm, mild soapy water for 10–15 minutes, followed by gentle brushing with a soft toothbrush. Rinse thoroughly and dry with a lint‑free cloth. But beware—not all gemstones are created equal.

Steer clear of these enemies of sparkle:

• Heat and sudden temperature changes: hot water, steam cleaners and ultrasonic cleaners can crack sensitive stones.
  
• Harsh chemicals: ammonia, chlorine, bleach and harsh detergents can etch, discolor or dull your gems.
  
• Abrasive materials: no rough cloths, brushes or sponges—these will scratch the surface.
  
• Unsuitable ultrasonic cleaners: avoid those cleaners for our gems.

We offer 14 K and 18 K recycled gold for all of our jewelry.

The carat indicates the gold content of a piece of jewellery and is often given in percentages. Eighteen carats, for example, correspond to 750 parts—meaning that out of 1 000 parts, 750 are pure fine gold. The remaining parts vary depending on the desired colour shade. The smaller the fineness number (750, 585, etc.), the less gold is contained in the alloy. In Switzerland, the Precious Metals Control specifies which alloys are permissible and how a piece of jewelry must be marked (stamped).

• 24‑carat gold: 999 gold = 99.9 % fine gold (too soft for jewelry).
  
• 22‑carat gold: 916 gold = 91.6 % fine gold (too soft for jewelry).
  
• 18‑carat gold: 750 gold = 75 % fine gold and 25 % silver/copper.
  
• 14‑carat gold: 585 gold = 58.5 % fine gold and 41.5 % silver/copper.
  
• 9‑carat gold: 375 gold = 37.5 % fine gold and 62.5 % silver/copper/zinc/tin.

Fourteen‑karat gold jewelry is popular for everyday wear due to its durability; however, over time it can wear off because gold is naturally soft. Regular cleaning and polishing help keep the jewelry looking its best. Additionally, taking off the jewelry when showering, exercising and engaging in other activities can help keep it looking new longer.

Recycled gold is a sustainable option for gold jewelry that is becoming increasingly popular. It is made by melting down existing jewelry and reusing it in new pieces. This reduces the amount of gold that needs to be mined, making it more environmentally friendly than mining for new gold. Recycled gold is of the same quality as new gold and is often more affordable. It is also a great way to give old jewelry a new life and make something beautiful out of something that would otherwise be discarded.